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Job Title: Head of Cloud-Managed Services
Location: UK-Remote, Fully Flexible (Travel to company/customer sites as needed)
Salary: Up to 90k basic + 10% bonus + benefits
Overview:
Leverage extensive cloud technical expertise to lead and grow our Cloud-Managed Services practice. You'll operate as a technical authority and strategic leader, driving delivery excellence across a diverse customer portfolio. Working closely with internal teams and stakeholders, you'll ensure best practices in service delivery, help shape future offerings, and support the overall cloud strategy.
You'll play a key role in mentoring, guiding delivery teams, and enabling capability development, ensuring services align with customer needs and market expectations. This includes supporting the Consulting Services Director in ensuring Managed Services runs smoothly and at high quality standards.
Key Responsibilities:
- Act as technical lead and SME across delivery and pre-sales for Cloud Managed Services.
- Own service delivery governance, ensuring customer outcomes are met or exceeded.
- Build trusted relationships with clients, presenting business value and ensuring successful engagements.
- Guide technical teams through mentoring, quality assurance, and performance management.
- Collaborate with Sales, Pre-Sales, CTO, and Service Heads to shape service offerings and delivery models.
- Lead technical governance for Managed Services and support customer account reviews.
- Support financial objectives related to Managed Services projects.
- Define and evolve Managed Services propositions, delivery collateral, and internal IP.
- Maintain knowledge of market trends and provide thought leadership to align services with demand.
- Represent the practice in vendor relationships, partner engagements, and client messaging.
- Own technical screening, interviews, and performance feedback for team members.
- Line manage team leaders and support broader performance and development planning.
Person Specification:
- Proven leadership in delivering cloud and managed services.
- Strong understanding of industry trends, client challenges, and competitive landscape.
- Excellent communicator with the ability to influence internally and externally.
- Comfortable managing both on-site and virtual teams across multiple projects.
- Strategic thinker with hands-on technical credibility and experience.
Skills & Expertise:
- Deep knowledge of cloud platforms and trends (Azure, AWS, IaaS, PaaS, modernization).
- Experience in onboarding, transitioning, and delivering Managed Services to enterprise clients.
- Skilled in workshop facilitation, stakeholder management, and technical mentoring.
- Proficient in delivery across technical teams with a strong focus on quality and consistency.
- Strong people management skills across geographically dispersed teams.
Qualifications & Accreditations:
- Demonstrable experience in cloud technologies and transformation programs.
- Strong understanding of cloud migration methodologies and service operations.
- Relevant vendor certifications (e.g., Microsoft Azure, AWS).
- Line management experience and a track record of developing high-performing teams.
Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
