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Job Title: Showroom Manager , Bathrooms + Plumbing + Heating
Location: Croyden, Surrey
Salary: 35k - 40k + per annum depending on experience + Benefits + Bonus
Sector: Construction or Builders Merchant
Role Overview
As a Showroom Manager you will support and oversee our showroom, ensuring performance is sustained at its current level and optimised for continuous growth. You will be responsible for ensuring legal compliance and the correct implementation of company policies and procedures. As a Showroom Manager you will lead, motivate, and develop your team to achieve objectives.
As a Showroom Manager, you will have extensive experience in a Builders' Merchant environment preferably within the bathrooms + P+H sector, either at local or national level. You will have experience in managing a team, at varying disciplines and career levels.
You will have experience in the Merchant trade, including but not limited to Bathrooms, Plumbing and General building.
Duties will include, but are not limited to-
General
- Working on special projects as required from time to time
- Providing out of hours support for the alarm and CCTV providers, including being first on call for your branch with the requirement to attend site as and when appropriate
- Be a key holder for the branch.
- Responding to and dealing with any customer complaints which have been received by the branch.
People Management
- Lead by example and communicate with staff in a way that makes them feel valued and supported whilst adopting an appropriate leadership style
- Work with and develop staff capabilities, ensuring any underperformance is identified and the necessary support and coaching is provided to ensure improvement
- Ensure tasks are delegated effectively to maximise individual's performance
- Looking at staffing levels and the allocation of resources to ensure the branch runs efficiently and effectively
- Interview, recruit and induct all new employees in conjunction with HR
- Authorise and collate weekly and monthly payroll information ensuring it is submitted in a timely manner
- Carry out any necessary disciplinary and grievance hearings with support and guidance from HR
Branch Performance
- Ensure stock takes are completed fully and any material variances are to be investigated
- Oversee the management of stock levels, ensuring adequate levels are maintained
- Ensure a timely delivery service is being offered to customers and customer service standards are maintained
- Ensure the necessary system housekeeping is carried out such as order monitor, i.e. all orders are still valid
- Develop and enhance working relationships with suppliers
- Authorised to make trading sales and margin decisions up to defined levels
- Work closely with other branches to ensure optimum use of stock
Change and improvements
- Proposing changes to the Operations Manager and ensuring all approved changes are communicated and implemented accordingly
- Ensure fairness and consistency is applied across the branch when making decisions or change
Health & Safety/Compliance
- Ensuring Health & Safety Regulations are followed, and the branch maintains a high standard of tidiness to ensure compliance
- Work with local councils and other agencies as and when required to ensure prohibitions notices are not served
- Actively encourage staff to take responsibility (ownership) for their working area and ensure standards are met
- Ensuring tachographs and drivers hours are being monitored and information is collated and acted upon accordingly to ensure there are no impacts on the Operator licence. Regular checks (audits) may be required
- Ensure any incidents involving plant or company vehicles are reported within the required timescales and the necessary procedures are followed for example, photographs taken of the damage and the scene
- Provide prompt and accurate reports of any injuries which occur on-site ensuring any necessary paperwork is completed fully
- Responsible for ensuring company procedures are being followed such as banking and completing the paperwork correctly. Investigating any issues and taking the necessary action for example, till variances, unpaid COD's etc
- Ensure the monthly checklists are completed fully and accurately
If you feel you have the relevant experience and skill set, please apply to this job advert and the company hiring manager will be in touch.
Alternatively, call Liam on (phone number removed) for further information.
