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Job Purpose
We are seeking a proactive and experienced Operational Systems & Applications Specialist to ensure the smooth functioning, support, maintenance, and continuous improvement of our operational systems and software applications. You will play a vital role in maintaining system reliability, integrating new solutions, and enabling business growth through effective IT support.
Scope of the Role
You will be responsible for the support and development of enterprise-level operational systems and applications. This includes ensuring optimal system performance, implementing regular updates and enhancements, and aligning technology with business needs.
Key Responsibilities
- Ensure operational systems run efficiently, with minimal downtime and optimal performance
- Support users in day-to-day system usage and develop solutions to enhance business processes
- Plan and lead IT projects including software upgrades, system integrations, and infrastructure improvements
- Develop and manage integrations (APIs/EDIs) between operational systems, ERP, and external partners
- Collaborate with internal teams and external vendors to enhance system functionality and resolve issues
- Lead incident response for system outages and functionality failures, keeping stakeholders informed
- Train users and create training materials to support effective use of systems
- Maintain technical documentation for systems, configurations, and change processes
- Conduct regular updates, patches, and backups to protect data integrity and security
- Undertake disaster recovery testing and support business continuity planning
- Ensure compliance with security and data protection standards
- Provide technical support and manage access controls across operational systems
Key Stakeholders
Internal: All system users, Business Area Managers, IT Team
External: 3rd-party support teams, software vendors, account managers
Essential Experience
- Proven experience in managing and maintaining enterprise-level operational systems and applications
- Strong background in database management (e.g., Microsoft SQL Server)
- Experience working with APIs and EDI integrations
- Demonstrated success collaborating with both internal stakeholders and external vendors
- Excellent troubleshooting skills with a customer-focused mindset
- Ability to manage and prioritise multiple projects to meet deadlines
- Willingness to travel to on-site locations when required
Essential Qualifications
- Degree in IT, Computer Science, or a related field (or equivalent professional experience)
- Strong knowledge of enterprise system architecture and application design
- Relevant industry certifications (e.g., ITIL, Microsoft, CompTIA) are highly desirable
