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Adecco are looking to recruit a Patient Support Advisor for our client based in South Shields on a 6 month contract. This will be working 8 hour shifts between Monday - Sunday between the hours of 8am - 8pm. A rota will be provided in advance.
Jobs Description:
- Responsible for responding to and documenting customer technical inquiries via phone calls and emails from prospective and current customers (patients and their support persons and healthcare professionals).
- Responsible for determining the need of each contact with the goal of achieving the best resolution. Documents every call into the system.
- Speak with customers in an empathetic and supportive manner to promote the most precise information relating to the issue.
- Handles all calls in compliance with all the appropriate regulatory requirements outlined by the Standard Operating Procedures SOPs.
- To provide an excellent customer experience 24 hours per day and 365 days per year.
Are you a MATCH?
- Strong interpersonal skills and good communication
- Customer-oriented and service-driven
- Ability to solve problems
- Continuous improvement mindset
- High level of accuracy
- Ability to work across different professional cultures
If you wish to make a difference, please apply today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
