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Contact Centre Advisor

Brook Street
Posted 6 days ago, valid for a month
Location

Southampton, Hampshire SO30 0LU, England

Salary

£27000 - £28000/annum £35k OTE

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Contract type

Full Time

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Sonic Summary

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  • Brook Street is seeking a Contact Centre Advisor for a full-time, 12-month contract position, likely to become permanent.
  • The role requires taking inbound calls, arranging bookings, making occasional outbound calls, and upselling where possible.
  • Candidates should ideally have experience in a contact centre and possess strong verbal and written communication skills.
  • The position offers a salary with a realistic on-target earnings (OTE) of £35,000, along with benefits including pension contributions and 24 days of leave plus bank holidays.
  • No specific years of experience are mentioned, but experience in a contact centre is desired, particularly in the motor trade.

Brook Street is working with a client that is seeking a Contact Centre Advisor on a Full-Time, 12 Month Contract basis. This is a fully-office-based role Mon-Fri 8-5 highly likely to become permanent.

Main duties:

  • To take inbound calls and arrange bookings.
  • To make occasional outbound calls as required.
  • To upsell where possible.
  • To assist with exceptional customer service.

Knowledge, skills, abilities and experience (Desired):

Experience in Contact Centre

Experience with Motor Trade (non-essential)

Excellent attention to detail

Strong verbal & written communication skills

Company Benefits

  • Pension contributions
  • 24 days leave + bank holidays
  • Excellent development opportunities
  • Bonus pay - Uncapped
  • Realistic OTE 35k

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

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