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Job Title: Customer Experience Coordinator
Location: Sheffield, South Yorkshire, England
Total Salary: £25,565 per annum
- Job Type: Temporary to Permanent
- Hours: Monday to Friday working hours from 8:00 am to 4:30 pm
Duties:
- Strong communications skills both verbal and written.
- All actions to be outcome driven.
- Good organisational skills and housekeeping
- Team player and able to work on own initiative and self-motivation.
- Accurate data input into both Systems, Xactware, Symbility and any other customer portals.
- Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise.
- Book appointments for both reactive and planned works for trades.
- Supporting customers with choosing their material choices for reinstatement works.
- Interim invoicing for reinstatement works.
- Ensure SLA’s are adhered to and highlighting any issues to the Customer Experience Manager where necessary.
- To provide outstanding customer service always, remaining courteous and professional.
- Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
- Resolve customer queries and ensure any complaints are escalated to the relevant Manager.
- Understanding of all contracts you are responsible for.
- Appointing and issuing purchase orders and communicating with suppliers as and when required.
- Adhere to & ensure compliance with Health & Safety, Environment & Quality procedures for your local branch.
Qualifications:
- Previous experience in customer service or administration.
- Strong organizational and communication skills.
Training:
- 2 weeks training in Tamworth, Staffordshire - all expenses paid for!
Note:
- A DBS Check will be undertaken during the first 2 weeks of employment.
Benefits:
- 29 days holiday (including bank holidays) and other additional benefits.
If you are interested in the role please apply and we will contact you.
