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An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and family run business based in Southampton.
As a Customer Service Advisor, you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally.
Responsibilities of a Customer Service Advisor:
- Handle customer enquiries via telephone and email in a professional manner
- Process all customer orders and maintain accurate and up-to-date records
- Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery
- Assist the internal Sales team with administrative duties and phone cover during peak times
- Carry out additional ad-hoc duties as required to support the business.
The ideal Customer Service Advisor:
- Prior customer service experience, ideally within manufacturing
- Excellent written and verbal communication skills and ability to communicate effectively
- Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy
- Strong organisational, prioritising and problem-solving skills
- Conscientious, self-motivated, and able to work independently
- Strong team-working skills, contributing positively to a collaborative environment
- Patient, polite, and assertive approach
The role of Customer Service Advisor is a permanent and full-time opportunity and offers an annual salary of £27,040 alongside many benefits, including a great holiday allowance of 28 days and high end newly built purpose offices with onsite canteen, free onsite parking, down-time rooms, onsite gym and more!
If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW!
