Back to searchCustomer Services Advisor
V3 Recruitment
Posted 3 days ago, valid for a month
Southampton, Hampshire SO152AE, England
£24,000 per annum
Full Time
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Sonic Summary
- The company is seeking a Customer Service/Product Specialist with experience in delivering exceptional customer support, preferably through a digital ticketing system.
- The ideal candidate should have a passion for the outdoors and experience in multi-channel customer service, meeting KPIs, and maintaining high customer satisfaction scores.
- This full-time position offers a competitive salary of £25,000 per year and requires flexibility to work five 8-hour shifts, including evenings and weekends.
- Candidates should be adaptable, detail-oriented, and enjoy collaborating in a dynamic team environment.
- The role includes opportunities for hybrid work, a casual dress code, and a friendly company culture with growth potential.
Customer Service/Product Specialist
About the Role
We are looking for a Customer Service/Product Specialist with a strong background in delivering top-tier customer support, ideally through a digital ticketing system. If you thrive in a fast-paced environment and enjoy helping customers, this could be the perfect opportunity for you.
In this role, you'll develop in-depth knowledge of our outdoor product range, assisting both potential and existing customers. Our customer interactions take place across multiple channels, including Phone, WhatsApp, Facebook Messenger, Instagram DMs, Email, and SMS.
Key Responsibilities
? Respond to customer inquiries via the Gorgias ticketing system across various communication channels
? Provide high-quality, efficient, and accurate resolutions to customer queries
? Follow established processes for returns, exchanges, and other customer requests
? Work flexible shifts, including evenings and weekends
? Quickly adapt to new processes and updates
? Collaborate with the team to maintain and improve our 4.7/Excellent Trustpilot rating
Who You Are
We're seeking enthusiastic, customer-focused individuals with a passion for the outdoors. You'll have a keen eye for detail and a strong drive to help customers while ensuring efficiency and following company processes.
You're a positive, problem-solver who enjoys working in a dynamic team.
You should have experience in:
? Delivering exceptional customer service across multiple channels
? Meeting key performance indicators (KPIs) and maintaining strong CSAT scores
? Using customer service or ticketing platforms (experience with Gorgias is a bonus!)
What We Offer
? Competitive salary
? Flexible shift patterns - Five 8-hour shifts per week (Monday to Sunday)
? Hybrid work options - Evening and weekend shifts can be done remotely
? Free on-site parking
? Fully stocked office kitchen - Enjoy tea, coffee, biscuits, and fresh fruit
Why You'll Love Working With Us
? Casual dress code
? Friendly, relaxed company culture
? Exciting growth opportunities - Be part of a fast-growing company with global ambitions
? Regular team socials and chances to test our product range
If this sounds like the perfect role for you, we'd love to hear from you!
Job Type: Full-time
Pay: £25,000.00 per year
Benefits:
On-site parking
Schedule:
Monday to Friday
Work Location: In person
