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Our client is looking for Customer Support Advisors with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media and Email.
Main Duties
- Reply to customer enquiries via a digital ticketing system through a range of channels
- Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
- Follow standard processes at all times to ensure a smooth experience with returns, exchanges, etc.
- Work collaboratively with teams across the business to uphold and improve customer service ratings
Skills and Knowledge
- You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
- Positive approach and creative thinker.
- Enthusiastic and self-motivated.
- Extensive customer service experience.
Salary, Hours and Benefits
- £25K (£12.82 per hour)
- 37.5-hour week
- 5/6 months contract
- Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)
- Office based, lovely working environment
- Free parking
- Free refreshments
- Casual dress code
