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The Customer Support Agent will provide exceptional customer service, assisting clients with their financial services inquiries and resolving issues efficiently. This role, based in Southampton, is ideal for someone with a proactive approach to problem-solving and a strong focus on customer satisfaction.
Client Details
The employer is a medium-sized organisation within the financial services industry, dedicated to offering tailored solutions to their clients. They are committed to providing a professional and supportive environment for their employees.
Description
The key responsibilities for the Customer Support Agent role are:
- Respond to customer inquiries via phone, email, or online platforms in a timely and professional manner.
- Provide accurate information about financial products and services.
- Resolve customer issues and complaints efficiently while ensuring customer satisfaction.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other departments to address customer needs effectively.
- Identify opportunities to improve customer experience and suggest process improvements.
- Stay up to date with the industry trends and company policies.
- Meet or exceed key performance indicators and service level agreements.
Profile
A successful Customer Support Agent should have:
- Previous experience in a customer service role, ideally within financial services (But not essential)
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in using customer relationship management (CRM) software or similar tools.
- The ability to work effectively in a fast-paced environment.
- A professional and customer-focused approach.
Job Offer
- A competitive salary ranging from 26,000 to 30,000 per annum.
- Permanent employment in a stable and reputable company.
- A supportive and professional working environment in Southampton.
- Opportunities for career growth and skill development.
- Comprehensive benefits package.
If you are passionate about delivering excellent customer service and are excited to join a reputable company, we encourage you to apply today!
