Digital Customer Support

Dynamite Recruitment Solutions Ltd

Posted 19 hours ago, valid for a day

Southampton, Hampshire SO19 1BQ

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position is for a Digital Customer Support Agent in Southampton Central, offering a salary of £25,000 to £28,000 depending on experience.
Candidates should have at least 1 year of experience in customer support or a related field.
The role involves assisting customers through various digital platforms, including email, live chat, and social media, primarily focusing on loan applications and account management.
Additional benefits include a bonus scheme, 22 days of holiday plus bank holidays, life cover, a dental scheme, and a pension plan.
The ideal candidate will possess strong written communication skills and a proactive approach to teamwork and problem-solving.

Bonus scheme, 22 days holiday + bank holidays (increases with service), Casual dress code, Life cover (4x salary), dental scheme, pension & more! Join a growing team where your digital communication skills will make a real difference. As a Digital Customer Support Agent, you'll provide support through channels like email, live chat, WhatsApp, SMS, and social media—helping customers through loan applications and account management. What You'll Be Doing:

Respond to customer queries across multiple digital platforms
Guide applicants through loan processes and documentation
Support existing customers with account questions and payments
Identify and assist vulnerable customers with tailored care
Flag potential fraud or risks appropriately

What We're Looking For:

Strong written communication with a human touch
A positive, proactive approach to teamwork and problem-solving
Comfortable using multiple systems and tools
Eager to learn and take on new challenges

What You’ll Get:

Access to cutting-edge tools and AI technology
Experience in a regulated, customer-focused environment
Independence and flexibility within a supportive team
Opportunity to grow with a small, impactful company

Southampton CentralFull-time | 37.5 hrs/week | Shifts between 8am–6pmApprox. 1 Saturday/month + 1 bank holiday/year

Apply now in a few quick clicks

Digital Customer Support

Customer Service Team Leader

Customer Service Team Leader

Facilities/Customer Service Officer- Southampton