Student Hub Advisor Nights

Student Hub Advisor (Nights)University of Southampton£16.50 - £18.35 Per Hour6 Months TemporaryStarting ASAP

Are you passionate about providing exceptional customer service and supporting students in their academic journey? We are seeking a dedicated and enthusiastic Student Hub Advisor to join our Student Services team at University of Southampton as a Student Hub Advisor. You will be the first point of contact for students, offering advice and information on a wide range of services and ensuring a high-quality experience for all.

This role will be working night shifts between the hours of 8PM - 8AM, this would be a 37 hour working week, Monday - Friday.

Key Responsibilities:

• Be responsible for delivering a high quality and professional information and advice service, responding to all format of enquiries personally and in group sessions using many mediums, liaising with a specialist service as required
• Provide accurate and timely information and advice to students via various methods, including face-to-face, email, and phone.
• Use computerised office systems to create and revise documents, record interactions, and produce reports.
• Handle queries related to student incidents and emergencies, ensuring appropriate support and escalation when necessary.
• Assist students with initial service applications and support form completion.
• Address customer complaints and escalate issues as needed to ensure resolution.
• Undertake routine administrative processes and project work to support the Student Services team.
• Collaborate with internal departments to maintain high service standards and support student success.

Essential Criteria:

• Proven experience in a high-volume, multi-functional service environment.
• Proficiency in multiple computer software packages and databases, with excellent keyboard skills.
• Ability to plan and organise work, meet deadlines, and maintain high standards.
• Excellent interpersonal and communication skills.
• Understanding of and sensitivity to cultural diversity.

If you have the suitable skills and experience listed above, please apply today!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.