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Job Title: Account Manager
Location: Southampton
Contract Type: Permanent, Full-Time
Salary: £65,000 + car allowance / company car + benefits
Role Overview
Our client is seeking an experienced and technically strong Account Manager to take ownership of a key contract in Southampton. This role will suit a proven leader with a background in facilities management, technical services, or a similar environment, who is committed to delivering high standards of service and driving contract performance.
Success in this position requires excellent interpersonal skills, problem-solving ability, and the confidence to influence and build relationships with stakeholders at all levels. You should be comfortable presenting on complex issues, managing change effectively, and balancing contractual and client requirements.
This is a fantastic opportunity to progress your career within a collaborative and supportive team environment while leading a high-profile contract.
Key Responsibilities
- Lead, motivate, and develop the contract team, setting clear standards and ensuring delivery of sustainable, first-class hard FM (M&E and Fabric) services.
- Provide visible leadership and build strong, effective relationships with client stakeholders.
- Ensure compliance with all statutory, health & safety, quality, and environmental standards, embedding a Zero Harm culture.
- Oversee commercial performance, ensuring accurate reporting, compliance certification, and delivery against KPIs and SLAs.
- Manage supply chain partners and specialist contractors to safeguard service delivery and best practice.
Essential Skills & Experience
- Proven experience in Account Management or Facilities Management leadership.
- Strong people management skills with experience leading multi-disciplinary teams.
- Recognised technical qualification with IOSH (or equivalent) membership.
- Commercially astute with budget management and full P&L responsibility.
- Excellent stakeholder engagement and client relationship skills.
- Solid knowledge of statutory compliance, health & safety, and quality standards.
- Confident communicator with strong problem-solving, decision-making, and change management ability.
Apply today or email (url removed) for further details
