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Application Support Consultant
26,000 - 28,000 per annum + benefits
Southampton - Full Time, On Site (5 days)
We are representing a leading software solutions provider seeking a proactive and customer-focused Application Support Consultant to join its support team full-time on site in Southampton.
This is an excellent opportunity to work in a dynamic environment, providing high-quality remote support and troubleshooting technical issues for a diverse customer base. You'll play a key role in ensuring smooth operations and delivering exceptional service.
Key Responsibilities
- Provide front-line support via telephone, email, and remote access.
- Troubleshoot and resolve technical issues, escalating where necessary.
- Document software defects and liaise with developers for fixes.
- Apply configuration changes and upgrades to live environments.
- Support customer implementations and site go-lives.
About You
- Experience in a customer service or support role.
- Strong communication skills with a confident telephone manner.
- Ability to manage and prioritise workload effectively.
- Experience in software support or ERP systems is advantageous.
Employee Benefits
- 25 days annual leave plus bank holidays.
- Private healthcare.
- Exercise reimbursement (gym or golf membership).
If you're passionate about technology, enjoy solving problems, and thrive in a customer-focused environment, we'd love to hear from you!
