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The client we represent stands as a brand-new, modern establishment nestled in the charming setting of Southampton, Hampshire. Renowned for its fusion of contemporary ambiance, curated beverage selection, and culinary excellence, it promises an unparalleled dining and social experience. At its helm, we seek an operations Manager of natural gravitas, blending respect and business acumen to shape its identity.
As the Operations Manager, you are the orchestrator behind this new venture, embodying the values of courtesy and hospitality that define its essence. Your leadership sets the tone, cascading through the team and resonating with patrons alike.
This role thrives on community engagement, fostering connections and gatherings that unite locals in celebration. With the added allure of cozy bedrooms, there's vast potential for an enterprising manager to explore additional revenue streams.
Central to your success is the seamless integration of new team members, nurturing a culture of growth and accountability. Harmonising the kitchen and front-of-house teams ensures a synchronised approach to service excellence.
Your journey is one of energy, resilience, and innovation, navigating the nuances of a burgeoning enterprise. Collaboration with the broader group ensures integrity, pride, and safety in every endeavour.
Key Responsibilities:
Mastering the art of rostering, balancing efficiency with service excellence, and leading by example during peak periods.
Empowering the team through a culture of continuous learning, leveraging recruitment and training practices to cultivate talent.
Driving commercial growth through proactive marketing strategies, informed by market dynamics and customer insights.
Embodying a positive ethos, delivering unexpected delights to team members and patrons alike, even amidst challenges.
Demonstrating adept problem-solving skills and a proactive approach to complex challenges.
Maintaining rigorous compliance standards across health and safety, food safety, licensing, GDPR, and staff training.
Prioritising customer satisfaction, always fostering approachability and warmth.
Ensuring the venue's ambiance remains inviting, secure, and reflective of its modern allure.
Excelling in stock management, minimizing waste, and maximising menu appeal through meticulous oversight.
