Back to searchService Manager
Kemp Recruitment Ltd
Posted 5 hours ago, valid for 12 days
Southampton, Hampshire SO152AE, England
£40,000 - £45,000 per annum
Full Time
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Sonic Summary
- The Service Manager position in Southampton offers a salary ranging from £40,000 to £45,000.
- This role requires a minimum of 3 years of experience in a similar service management position.
- The Service Manager will oversee workflow, support engineers, and ensure customer needs are met efficiently.
- Key responsibilities include managing technical issues, conducting audits, and driving retail sales initiatives.
- Candidates should possess strong communication skills, a customer-focused attitude, and an understanding of agricultural machinery.
Salary: 40,000 - 45,000
Location:Southampton
Company Vehicle + Fuel Card
Job Overview:
The Service Manager role is a vital role within the service function, the role supports the workflow whilst supporting the engineers both on-site and off-site. The role ensures all customer needs are met and exceeded where possible by ensuring all equipment is kept up and running with minimal downtime. The Service Manager is an active part in ensuring the function is delivering great results and controlling the departmental costs.
Duties / Responsibilities:
Responsible for Work in Process & Progress in the function (Aligned to a 45-day process)
Be present for the depot Audits/Checks (Across Performance/Process & People)
Manage Engineers to resolve technical Issues where possible & needed.
Support Service Advisor & Engineers to help resolve customer issues.
Ensure training needs of staff are met by using function skills matrix (Across all entities)
Driving retail sales and implementing service initiatives with the support of your General Manager.
Strive towards implementing a First Time Fix methodology, which supports customer experience.
Ensuring all service standards and procedures for the service function are adhered to, including planning & allocation of work, workshop environment & standards.
Support the Service Advisor with customers' end-to-end journey.
Skills:
. Understanding of Agricultural Machinery
Communication & Empathetic Approach
Questioning & Listening Skills
Data Analysing Skills
Time Management
Project & Planning Skills
Complaint handling skills / Handling Objections
Behaviours:
Open / Honest & Transparency
Positive attitude and mindset
Team Player
Respectful & Value Driven
Customer Experience Focused
Next steps:If this Service Manager role sounds of interest or you are looking for advise on your next career move, please contact Jack on (phone number removed) or apply today.
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