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Morson Technical Services are looking to recruit a number of Test and Installation Engineers to work for one of our prestigious clients based in Southampton. These are fixed term contract positions for 6 months initially.
JOB PURPOSE
To provide Technical support on electronic systems and equipment to a National IT platform within a security infrastructure in outdoor locations, by resolving incidents and undertaking commissioning, and planned maintenance as required. The Test Support Engineer operates within a defined geographic area and as such will require regular travel and good use of communications technologies to maintain contact with team members and Customers.
MAIN ACTIVITIES AND TASKS
- To respond to requests for work from the Management Team to investigate and resolve reported incidents and test activities.
- Undertake scheduled routine maintenance and test activities, upgrades and changes to the deployed Systems where necessary.
- Provide comprehensive failure reports detailing the investigation, fault resolution and any follow up work that may be necessary.
- Work closely with Suppliers to deliver the necessary level of maintenance to all aspects of the System.
- Work collaboratively with the Shared Service Delivery Teams to ensure that all work completed is within the defined specification.
- Communicate effectively with Customers at all levels in the resolution of incidents and service requests.
- Undertake hardware installation including electrical configuration, diagnostics and rectification.
- Operating system installation, configuration diagnostics and rectification. Application installation, configuration, diagnostics and rectification.
- Adherence to ITIL process, including (but not limited to); change management, incident management, problem management.
- Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and service requests.
- Ensure all relevant documentation is updated and maintained.
- Take responsibility for the maintenance and security of the vehicle, tools, equipment and spare assets entrusted to their care by the Company.
- Accurately record and submit (within a timely manner) all routine documentation including ticket updates, timesheets and other related administration.
- Maintain relevant passes for access to Customer Sites as required.
- Any other reasonable requests from the business.
ESSENTIAL TECHNICAL AND PROFESSIONAL SKILLS KNOWLEDGE AND QUALIFICATIONS
- Experience in commissioning, diagnosing and maintaining IT Systems and associated outdoor hardware.
- Broad knowledge of technology solutions, hardware and networks, including MS Server products
- Must be a confident problem solver.
- A strong demonstrable sense of H&S awareness is essential.
- Ability to build relationships quickly with Customers and other Stakeholders.
- Team player capable of working from own initiative with minimal guidance.
- Good Customer facing skills are mandatory.
- Proficient in using instrumentation equipment and application software related to the field activities, including Power Ups, UPSs, Cisco, Fibre knowledge, Imagery Systems/Cameras and knowledge of Traffic Management Systems an advantage but not essential.
- A team player with a proactive attitude to collective responsibility for the team and its workload.
- Willingness to take on new challenges combined with the ability to work under pressure in a demanding environment.
- Must be happy to work at heights.
Role demands regular travel and good use of communications technologies to maintain contact with team members and customers.
