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Service Delivery Manager
Full-Time | Southend on Sea | Salary up to £42,000PA (depending on experience)
Are you a dynamic and driven leader with a passion for operational excellence and compliance? We’re looking for a Service Delivery Manager to join a busy thriving team and take ownership of service delivery, team leadership, and client satisfaction across the division.
Key Responsibilities
- Lead internal service teams, supporting the Operations Director in delivering efficient, compliant services.
- Manage planning and delivery of all Kitchen & Air orders, including PPM, ensuring correct resources and skill sets are allocated.
- Oversee key contracted accounts, improving customer relations and supporting account growth.
- Respond to customer complaints with same-day action plans.
- Support out-of-hours services and emergency response.
- Drive digital enhancements and process improvements across service delivery.
- Manage asset tracking and compliance reporting.
- Identify and onboard subcontractors and additional resources as needed.
- Conduct performance reviews and support team development and training.
- Act as cover for the Legionella Services Manager when required.
Financial & Compliance Responsibilities
- Ensure timely invoice and minimal work-in-progress (WIP), in line with KPIs.
- Monitor and maintain gross profit margins and budget awareness.
- Approve purchase orders and supplier invoices.
- Produce method statements and risk assessments as required.
- Ensure full compliance with company Health & Safety policies.
- Key Performance Indicators (KPIs)
- Same-day response to customer complaints.
Meeting & Resource Requirements
- Attend operational, internal, and client review meetings.
- Lead or support interviews as needed.
- Resources provided: Laptop, phone, and access to digital compliance systems.
What We’re Looking For
- Proven experience in service delivery and team management.
- Strong organisational and problem-solving skills.
- Excellent communication and client relationship management.
- Ability to lead change and drive performance.
- Knowledge of compliance standards and digital systems.
- Ready to lead a high-performing team and make a real impact?
Apply now! to start your career with a company that values hard work and offers long-term stability. Call Aimee or Linda at One to One Personnel on or email your CV directly to
