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Customer Service Representative - Are you enthusiastic about delivering exceptional customer service and building strong relationships?
We are seeking a committed Customer Support Representative (CSR) for a varied and interesting role in this aviation parts repair organisation.
Key Responsibilities:
- Customer and Supplier Support: Serve as the Single Point of Contact (SPOC) for our customers, fostering open communication and providing timely updates on orders and repairs.
- Customer Engagement: Directly interact with customers to address inquiries, deliver work order statuses, and fulfil their needs while adhering to established service standards.
- Sales Collaboration: Partner with the Senior Commercial Officer to achieve departmental sales targets, identify new business opportunities, and maximise sales potential.
- CRM Management: Develop and sustain strong customer relationships, monitor open orders, and maintain accurate records of customer interactions.
- Complaint Handling: Address customer complaints, report quality issues, and offer feedback regarding non-conformance reports.
- Contract and Invoice Assistance: Provide support with contract queries, resolve invoicing issues, and ensure effective credit control processes.
- Task Management: Complete all assigned responsibilities promptly and accurately, ensuring compliance with customer and departmental deadlines.
When necessary, you may also assist the Procurement Team by:
- Ordering aircraft parts and materials in accordance with operational procedures.
- Managing the workflow through our systems to guarantee timely deliveries.
- Handling supplier complaints and nurturing positive supplier relationships.
Qualifications:
- Significant experience in a customer service role, ideally with a background in supplier management.
- Strong organisational skills and keen attention to detail.
- Proficiency with ERP/WMS/CRM platforms, leveraging technology for process enhancements.
- Ability to analyse data, comprehend industry trends, and lead strategic initiatives.
- Excellent interpersonal and communication skills.
Our Ideal Candidate:
You are a conscientious, confident, and tech-savvy individual with a sharp eye for detail. You excel in collaborative environments and have a strong desire to foster a positive workplace culture where mistakes are viewed as opportunities for learning. Your problem-solving approach is proactive, and you take ownership of your responsibilities while maintaining transparency and integrity in all interactions.
What We Offer:
- A supportive work environment that promotes growth and development.
- Opportunities for cross-department collaboration and continuous improvement initiatives.
- An opportunity to be part of a company that values its team members and champions positive change.
This is a permanent job with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO are a recruitment agency supporting UK businesses. We aim to respond to all applications.
