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Location: Home based with regular travel to Welwyn Garden City and Southend-on- Sea
Hours: 8am - 5pm (30-minute lunch break)
Salary: 40,000 - 43,000 Benefits
Overview:
Are you a confident and experienced account manager ready to lead high-profile client relationships in a fast-paced environment? We're looking for a Retail Packaging Artwork Account Manager to take the reins of a dynamic retail account, acting as the key contact and escalation point for both internal teams and client stakeholders.
You'll play a crucial role in ensuring smooth delivery of services, driving continuous improvement, and nurturing strong, trusted partnerships. You'll also oversee and support a remote Project Management team, ensuring effective workload allocation, performance development, and best-practice execution.
Key Responsibilities:
- Serve as the day-to-day lead and escalation point for all internal and external stakeholders.
- Build and maintain strong working relationships to support the delivery and evolution of service provision.
- Line manage a team of remote Project Managers, ensuring workload is balanced and performance is developed and supported.
- Oversee planning and delivery of high-profile or "at risk" projects, providing hands-on support where needed.
- Ensure project delivery meets high standards and client expectations in a fast-paced environment.
- Own all regular client reporting and communication including weekly updates, monthly financial checks/invoicing, and quarterly reviews.
- Collaborate closely with the Head of Client Services to identify opportunities to grow and evolve the account.
- Provide cover for other Account Managers and gain a working knowledge of the Head of Client Services' responsibilities for additional support.
- Experience within retail packaging artwork - essential
- Strong background in client-facing roles with exceptional communication and stakeholder management skills.
- Proven ability to lead and inspire teams, with at least one year's leadership experience.
- Resilient and composed under pressure, decisive, organised, and able to manage competing priorities effectively.
- Proactive, adaptable, and tenacious with a passion for delivering excellence.
- 25 days holiday per year
- Private healthcare (post-probation)
- Performance-related bonus scheme
- Hybrid working flexibility
- Opportunity to work with a major UK retail brand and drive service innovation
This is an excellent opportunity to work within a superb business that provides a social and dynamic working culture. If you have the experience and
skills outlined above, please send your CV immediately to be considered.
Note: Due to the amount of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.
