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This entry-level role is an excellent opportunity for an individual who is passionate about IT, with the option of working from my clients Southend-on-Sea or London offices.
As part of a friendly and supportive team, you will have the opportunity to work in a culture that encourages and rewards individual talent. The position encompasses the delivery of 1st line remote support and triage services and reports directly to the Service Desk Manager.
As this is a technical position, knowledge of a range of business infrastructure and networks is highly desirable. Additionally, the ability to work logically, maintain control under pressure, and make firm decisions based on common sense and judgment is paramount.
The role:
- Dealing with all allocated incidents in a timely, professional, and courteous manner, either by phone or electronically
- Access and resolve hardware and software issues
- Clearly communicate all courses of action
- Full compliance with Service Desk procedures
- Highlight and escalate any incidents in line with internal escalation guidelines in a timely manner
- Carry out any other duties within the Service Desk as requested by the Service Desk Manager
To be successful, you will:
- Be fully conversant with all current Microsoft Windows platform technologies
- Have experience in Customer Service or technical (software) Service Desk role
- Be a clear communicator, have good coordination and time management skills
- Have an excellent, professional phone manner
- Possess good written and verbal communication skills
- Remain calm under pressure
- Pride yourself on being a motivated self-starter with a passion for learning
- Operate as a team player
- Ideally, have experience of using an ITSM ticketing system
- Have experience in providing remote support via screen-sharing software
- Need to be a UK resident
