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A Technical Customer Support Engineer is sought to join an innovative engineering team in Nottinghamshire, contributing to the technical support, specification, and design of bespoke electronic systems used worldwide.
The Technical Customer Support Engineer, Nottinghamshire, will play a key role in providing exceptional service to customers and distributors, ensuring the correct equipment is specified for projects and that all technical enquiries are handled efficiently. Working closely with the Customer Support Manager, you'll deliver a high-quality experience through a mix of phone, email, and web-based communication.
Responsibilities include:
- Assessing new project enquiries, responding to customers, and booking project details into the CRM system
- Identifying suitable system types to meet specific project requirements
- Providing technical support and remote troubleshooting of complex systems
- Preparing accurate equipment quotations and responding promptly to bid requests
- Conducting site visits, surveys, customer meetings, and demonstrations
- Delivering technical training to customers
The Technical Customer Support Engineer, Nottinghamshire, will have the following key skills:
- Experience working with audio systems and technology
- Experience designing on CAD programmes
- Excellent communication skills, with the ability to explain technical systems clearly and confidently to customers
- Strong IT skills, including Microsoft Office, with the ability to quickly learn new software packages
APPLY NOW - the Technical Customer Support Engineer job in Nottinghamshire could be of interest. Send your CV to (url removed) Or call Adam Dighton on (phone number removed) / (phone number removed).
