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Overview:
A well-established, family-run business is seeking an Office Administrator. This role is based within a small, collaborative office team and plays a key part in supporting dosing systems projects and general office operations.
Key Responsibilities:
Project CoordinationÂ
- Serve as the first point of contact for project-related enquiries via phone and email.
- Prepare and issue quotations tailored to customer requirements.
- Accurately process customer orders and maintain associated records and spreadsheets.
- Monitor stock levels and coordinate procurement of parts from suppliers.
- Liaise with hauliers and customers to arrange timely deliveries.
- Generate invoices for completed projects and compile monthly reports.
- Schedule system commissioning in coordination with the Project Manager.
- Provide administrative support to sales, engineering, and other departments.
Office Administration:
- Perform a wide range of administrative tasks to support smooth office operations.
- Assist in delivering excellent customer service and efficient order processing.
- Manage logistics and scheduling for customer orders.
- Handle invoicing for sales and purchase orders.
- Support procurement of raw materials, logistics, and office supplies.
- Maintain IT systems and support quality assurance, certifications, and compliance documentation.
Skills & Experience:
- Excellent telephone manner and experience in sales support.
- Strong communication skills—verbal, written, and listening.
- Proficient in Microsoft Office and general IT systems; solid numeracy skills.
- Experience with ERP systems, particularly Microsoft Dynamics NAV, is desirable.
- Strong organizational and problem-solving abilities.
- Familiarity with stock control, logistics, and purchasing processes.
- Ability to work independently and collaboratively within a team.
- Energetic, motivated, and adaptable.
- A valid UK driving license is required.
Working Hours:
- Monday to Friday, 8:00 AM – 4:30 PM (40 hours per week)
