Customer Account Coordinator

Customer Account Coordinator

Location: Spalding, Lincolnshire

Salary: £30,000 per annum (Dependant on experience)

Hours – Full time office based, plus flexible Fridays (8.15 am to 5.00 pm Monday to Thursday and 08:15 to 14:30 Friday on a rota basis)

The Role

The company are seeking a well-organised and experienced Customer Account Coordinator who has experience in supply chain and commercial analysis who will play a pivotal role in delivering the highest levels of service to all of their customers, ensuring timely management and communication of the entire process from order receipt through to delivery.

Working collaboratively with their Spanish colleagues and supply base to service all of their customer orders on time and in full.

You will look after a selection of accounts and really be able to make a difference to their customer experience.

Duties Include:

• Order processing through SAP
• Monitoring stock availability
• Delivery Creation
• Booking of transport for UK deliveries
• Stock transfers
• Batching of orders
• Customer reporting and stock level management
• Monitoring customer forecasts and check they are aligned with their system forecast and highlight and differences to the Supply Chain Manager
• Optimising deliveries to their customers by consolidating orders
• Working closely with the Supply Chain Teams within their Customers to understand the ordering process and working with the teams to optimise the Supply Chain
• Assisting Commercial colleagues with preparation of Customer documents/data
• Monitoring of Customer Contract Balances
• Analysing Customer forecasts
• Working as part of a team and assisting colleagues with tasks as required

Skills and Qualifications

• Fully IT literate with proficiency in the Microsoft packages
• Have experience in the supply chain industry
• Customer service/coordination experience in a similar environment
• Use of CRM systems to manage workflows (SAP desirable)
• Qualifications at level 3 or above or equivalent level of experience
• Excellent IT skills
• Accurate data inputting and ability to interpret figures

Benefits

• Workplace Pension Scheme
• 25 days holidays plus bank holidays
• Free on-site car parking
• Company sick pay scheme
• Company events
• Career progression

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.