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Key Responsibilities of a Repairs Admin:
- Handle incoming calls from tenants reporting repair issues, being the first point of contact for residents
- Diagnose cases accurately, ensuring the correct information is gathered for each job request
- Provide clear and concise advice on common repairs and potential troubleshooting steps
- Log requests into the housing management system, ensuring all details are captured correctly
- Coordinate with operatives and contractors, ensuring timely response and resolution to maintenance issues
- Check job progress, ensuring that repairs are completed on schedule and in line with agreed service standards
- Provide updates to tenants regarding status, expected timelines, and any delays or issues
- Maintain accurate records of all calls, ensuring data is up-to-date and accessible for future reference
- Support tenants with queries on service charges and repair-related billing, directing complex issues to appropriate teams
- Liaise with internal teams, including, property management, and maintenance, to ensure seamless service delivery
- Deliver excellent customer service, remaining calm and professional even in challenging situations
What We'd Love to See From You As A Repairs Admin:
- Previous experience in a customer service or call handling role, ideally within the housing sector.
- A strong understanding of repair processes and how to effectively manage service requests
- Excellent communication skills, both verbal and written, with the ability to explain complex information clearly
- IT literate, with experience using housing management systems (e.g., Orchard, Confirm) or similar software
- Ability to work effectively under pressure, prioritising tasks and managing workloads to meet deadlines
- Problem-solving skills, with a proactive approach to resolving issues quickly and efficiently
If this Repairs Admin role is for you then please apply or contact (url removed)
