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Our focus is simple — powering our client’s business success through IT.
We help our clients achieve transformation by combining technology, process, and people in a way that’s personal, professional, and practical. Our clients trust us because we’re consistent, customer-focused, and always a safe pair of hands.
If you’re someone who takes pride in doing things properly, stays calm under pressure, and enjoys making technology work for people, you’ll fit right in.
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Key Repsonsbilites:
- Technically lead the support, maintenance, and improvement of client IT infrastructure.
- Act as a senior technical resource within the internal technical team, providing expertise to design, document, and implement infrastructure solutions
- Collaborate with internal and external stakeholders, external consultants, and third-party suppliers or vendors, discussing, designing, and delivering technology roadmaps.
- Automate processes across the business where possible with the use of tool.
- Travel to client sites across the UK (some overnight stays and flexible working possible), leading the technical installation and delivery of projects, and resolution of problem incidents.
- Provide guidance and support within the technical team across 1st, 2nd line.
- mentoring, and coaching to enhance skills and abilities.
- Provide prompt, accurate, and consistent communication to colleagues and clients.
- Work as a technical lead, building client relationships and onboarding.
- Continuously improve knowledge and understanding across the business of the various software and hardware technologies supported and implemented by ILUX.
- Be responsible for own personal development.
- Demonstrate efficient management of own workload.
- Demonstrate excellent customer service at all times.
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Key Skills:
- Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory.
- A strong understanding of IT Networking principles such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies.
- Previous experience in managing various Firewall technologies – Checkpoint, Meraki, Sophos, Watchguard and Fortinet.
- Virtualisation technologies – VMWare, Hyper-V, Citrix.
- Experience in cloud technologies such as Azure, Office 365, AWS and Google Cloud.
This is a great role if you are a Infrastructure/Senior Engineer looking for a step up and new challenge!
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