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Operations Manager Kent and Surrounding Areas
Salary:43,00046,000 per annum (dependent on experience)
Additional Benefits:Mileage reimbursement, company car, phone, laptop
Bonus:Ad hoc bonus and commission scheme
Hours:Monday to Friday (day shifts) with flexibility for night site visits
Location:Kent (South) and surrounding areas
Our client is a forward-thinking FM company with a strong focus on diversity and inclusion, led by a female-majority board. They provide high-quality security, cleaning, and concierge services across sectors including education, student accommodation, healthcare, corporate estates, logistics, social housing, utilities, and shopping centres.
Role Overview:
As Operations Manager, you will oversee the day-to-day operations of corporate contracts and accounts across multiple sites. Working remotely and on-site, you will ensure high service standards, support staff, and drive continuous improvement across the portfolio.
Key Responsibilities:
- Lead and manage multi-site operations, ensuring policies, procedures, and service standards are met
- Build and maintain strong client relationships, holding regular meetings and proactively resolving issues
- Support and develop frontline teams through site visits, 1:2:1s, training, and appraisals
- Identify opportunities to grow the business with existing and new clients
- Ensure accurate documentation, reporting, rostering, and budget management
- Participate in the Duty Manager rota, including out-of-hours responsibilities
Requirements:
- Proven experience managing multiple sites in the security or FM industry
- Excellent communication, interpersonal, and leadership skills
- Detail-oriented, results-driven, and people-focused
- Strong understanding of security services, operations, and client management
- Comfortable working in a dynamic environment, driving continuous improvement and change
Why Join:
- Be part of a supportive, inclusive company culture
- Competitive salary with benefits and bonus opportunities
- Opportunities to develop professionally and make a real impact
City Group is committed to equal opportunities and welcomes applications from candidates of all backgrounds.
