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Think Specialist Recruitment are pleased to be working with a leading organisation based on the outskirts of St Albans. This company have an exciting opportunity for a candidate with previous experience within customer service to join their business working within a team of 4. This opportunity would suit someone with previous office based customer service experience, as well as someone who is a good team player.
Salary - 27,000 - 30,000 depending on experience
Monday - Friday 9:00am - 5:30pm - Office based
Some of the duties will include:
- Handling customer enquiries through tickets and emails within a timely manner
- Processing customer returns and sales orders
- Resolving customer issues professionally through to resolution
- Working with other departments to enhance customer service
- Working with suppliers to deal with product returns, tracking the status of returns and exchanges
- Ensuring prompt ordering of replacement stock through internal system
- Prepare and maintain documentation for returns including shipping labels
- Working with internal teams to find suitable replacement for products
- Monitor department inbox to ensure timely response to customer enquiries
The suitable candidate:
- Previous experience within customer service
- Familiar with supplier returns procedures
- Great written and verbal communication skills
- High level of attention to detail
- Great team player with the ability to work independently
- Strong organisational skills
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
