Administrator

Job Title – Administrator

Department – Operations

Reporting To – Business Manager

Location – St Albans, Hertfordshire

Salary - £28,000 to £30,000 pa

Contract – Permanent, Full time, Monday to Friday 8.30am to 5pm (40-hour week)

The Role

The Administrator role will provide essential support to the sales, account management, and operations teams across the brokerage. The successful candidate will be responsible for ensuring smooth day-to-day operations, managing contract administration, liaising with suppliers, and maintaining accurate customer records. This role is critical in ensuring compliance, efficiency, and excellent customer service across the business, from within the Energy / Utilities Sector.

Key Responsibilities

Contract Administration

• Process and validate customer contracts with energy suppliers.
• Ensure all documentation is accurate, compliant, and submitted within deadlines.
• Track contracts start dates, renewals, and termination notices.

Supplier & Customer Communications

• Communicate with energy suppliers to resolve contract, billing, and metering queries.
• Support customers with updates, data requests, and resolve any issues/ queries.

Data Management & Reporting

• Maintain and update CRM systems with accurate client information and data.
• Produce reports for management on contract pipeline, renewals, and supplier performance.
• Monitor compliance with industry regulations (Ofgem / TPI code of practice wherever applicable).

Operational Support

• Support the  sales team with quotations, pricing requests, and tender submissions.
• Ensure all internal processes and workflows are followed accurately and consistently.
• Assist in preparing client proposals, presentations, and renewal packs as and when required.

General Administration

• Handle incoming calls, emails, and correspondence.
• Organise and maintain digital filing systems.
• Provide general administrative support to the wider business and team, as and when required.

Skills & Competencies

• Strong organisational & time-management skills.
• High attention to detail & accuracy.
• Excellent written & verbal communication.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint).
• Experience with CRM / database systems
• Experience using Freshdesk (desirable but not essential).
• Ability to prioritise tasks and work towards deadlines.
• A Team player with a proactive and problem-solving mindset.

Salary & Benefits

• Competitive salary (dependent on experience).
• Performance-related incentives linked to sales outcomes. Discretionary annual bonus.
• 20 days annual leave plus bank holidays, rising to 21 days after first year.
• After first year, 1 extra day off to complete charitable work.
• Pension scheme.
• Clear career development path within a growing commercial team.

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

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