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Helpdesk Adminstrator
St. Albans
Up to £29,000pa
Here at Every Step Recruitment, Office Support, we are delighted to be supporting a growing company based in St Albans seeking a proactive and detail-oriented FM Help Desk Administrator to join their Facilities Management team. This is a fantastic opportunity for someone with strong administrative skills and a passion for delivering excellent customer service in a dynamic environment.
Your day-to-day responsibilities will include:
- Act as the first point of contact for helpdesk calls and emails, assisting clients with queries and requests
- Build strong working relationships with Contract Managers and Field Operatives to ensure seamless service delivery
- Schedule and coordinate client callouts and planned preventative maintenance (PPM) visits
- Manage engineer schedules and ensure timely completion and logging of PPMs
- Approve weekly engineer timesheets and specialist service invoices
- Maintain accurate and up-to-date contract files
- Issue maintenance invoices to clients on a monthly/quarterly basis
- Update client databases and internal systems
- Support compliance efforts by ensuring all documentation is filed correctly and meets statutory requirements
- Self-audit contract files and databases to ensure ongoing compliance
Skills and attributes:
- Previous experience within a Helpdesk/Scheduler position
- Excellent communication skills - both verbal and written
- Highly organised and excellent attention to detail
- Strong customer service skills
- Confident user of MS Word, Excel, Outlook
If you believe you have the skills and attributes to successfully undertake this Helpdesk Administrator role, then we would certainly welcome your application!
