Back to search
Job Overview
We are seeking a dedicated and experienced Assistant General Manager to join our dynamic team. The ideal candidate will possess a strong background in the hospitality industry. This role requires exceptional leadership skills, the ability to manage a team effectively, and a passion for delivering outstanding service in a fast-paced environment.
The Assistant General Manager has a broad remit, supporting the General Manager ensure that service standards are met in every area. This is a hands on, floor based, multi-facetted role that requires a high level of attention to detail, effective delegation and great people skills.
Key Responsibilities
- Focus on exceptional guest experience from first contact to goodbyes
- Oversea daily operations, ensuring compliance with safety, hygiene and audit standards
- Support the GM in driving sales and marketing
- Help with recruitment and training of new team members
- Train and develop existing team members, providing feedback and coaching when required
- Conduct appraisals and reviews
- Monitor and manage financial metrics to ensure profitability. Assist with forecasting, budgeting, and performance target setting.
- Maintain top cleanliness, presentation, and atmosphere to meet brand standards.
- Lead the space in the General Managers absence.
Requirements
- 2-3+ years experience as a manager in the Hospitality Industry.
- Comfortable working in a fast paced and growing business.
- Expert at organisation, prioritising, multi-task and meet tight set deadlines.
- Excellent customer service skills.
- Commercial awareness.
- Good knowledge health & safety, food safety and employee relations matters.
- Excellent interpersonal and communication skills.
- Problem-solving skills, being able to prioritise and show initiative.
- Good organisational skills
What we Offer
A salary of £40K - £45K (depending on experience)
- Ongoing training and career progression opportunities.
- Free or discounted access to venue experiences.
- Collaborative and supportive team culture.
