Recruit4staff is proud to represent their client, a leading Lawn Care Company, in their search for a Customer Service Manager to work at their Head Office in St Asaph, Denbighshire.

For the successful Customer Service Manager, our client is offering:

Starting salary of £32,500 - £33,500 per annum (DOE)
Monday to Friday, Full-time – 37.5 hours per week
Permanent position
22 days annual leave (rising to 26 with length of service) plus bank holidays
Medical cash plan including online GP, physio, counselling, and more
Employee discount scheme for major retail and leisure brands
Cycle to work scheme
Occupational sick pay, maternity and paternity pay schemes
Christmas shutdown period

The Role – Customer Service Manager:

Lead the Customer Support Centre, ensuring all service KPIs and quality standards are met
Manage the day-to-day operations and team performance, creating a positive and productive environment
Work closely with the Sales Director to enhance the overall customer journey
Analyse performance reports to identify improvement opportunities and take action
Coach, mentor, and develop Team Leaders and Advisors
Oversee complaint resolution and ensure customer satisfaction is achieved
Create and manage staff rotas to ensure efficient coverage of all contact channels
Drive quality, efficiency, and customer service excellence across the team

What our client is looking for in a Customer Service Manager:

Proven experience delivering high-quality customer service – ESSENTIAL
Experience in contact centre management or a similar environment – ESSENTIAL
Demonstrated ability to lead and develop teams, with experience in recruitment and performance management – ESSENTIAL
Strong attention to detail and calm under pressure
A collaborative and empowering leadership style
A proactive approach to customer satisfaction and complaint resolution

Key skills or similar Job Titles: Customer Experience Manager, Contact Centre Manager, Customer Care Manager, Head of Customer Service, Client Services Manager

Commutable From: St Asaph, Rhyl, Denbigh, Llandudno, Prestatyn, Colwyn Bay, Chester, Wrexham

For further information about this and other positions, please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited, who are operating as a recruitment agency, agent, employment agency, or employment business.

Customer Service Manager