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St. Columb, Cornwall
Ict help desk manager
Technical Support Engineer - Network & IT

Technical Support Engineer - Network & IT

Holt Executive Recruitment

Posted 3 days ago, valid for 22 days

St. Columb, Cornwall TR9 6AL, England

Full Time

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Sonic Summary

The position is for a technical support role within a Global Support Centre, focusing on satellite, networking, and IT solutions.
Candidates should have experience in NOC, technical support, networks, or IT/satellite engineering, with a preference for those with VSAT or satellite knowledge.
The role offers a competitive salary along with an annual bonus, pension scheme, and 25 days of holiday plus bank holidays.
Applicants are expected to have strong communication skills and the ability to manage tasks under pressure.
This is a permanent, full-time position based in Cornwall, ideal for someone looking to advance their career in a dynamic environment.

Are you passionate about troubleshooting complex technical systems and delivering top-tier customer support? Join a dynamic Global Support Centre team providing mission-critical satellite, networking, and IT solutions to clients worldwide. This is a varied and engaging role offering deep exposure across VSAT, firewalls, RF, and virtualised networks.Your Key Responsibilities:

Provide 2nd-line support across satellite, network, and IT infrastructure
Monitor global networks and resolve alerts in line with SLAs
Deliver IP, RF, and routing troubleshooting for remote and fixed networks
Maintain and improve internal IT systems, including hosting and security infrastructure
Support corporate users and participate in on-call rota for emergency coverage

We’re Looking For:

Experience in NOC, technical support, networks, or IT/satellite engineering
Strong communication and customer service skills
Ability to self-manage, stay calm under pressure, and prioritise tasks
Desirable: VSAT or satellite knowledge, CCNA/JNCIA-level IP understanding

What’s On Offer:

Permanent, full-time position based from Cornwall
Competitive salary + annual bonus (based on company and personal performance)
Pension scheme matched up to 7.5%
25 days holiday + bank holidays
Free on-site parking
Opportunities for global travel and technical training

A great role for someone ready to learn, grow, and work on real-world systems supporting global clients.

Apply now in a few quick clicks

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