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The Internal Sales Representative role offers an excellent opportunity to support and enhance customer relationships within the industrial and manufacturing sector. Based in St. Helens, you will be responsible for driving sales and providing exceptional customer service in a fast-paced environment.
Client Details
The company operates within the industrial and manufacturing sector and is known for its commitment to quality and customer satisfaction. It provides a supportive and collaborative environment, fostering growth and innovation within the team.
Description
- Process and manage customer orders accurately and efficiently.
- Respond to customer inquiries and provide tailored product recommendations.
- Maintain and develop strong customer relationships to enhance satisfaction and loyalty.
- Coordinate with internal departments to ensure timely delivery of customer orders.
- Identify and pursue opportunities for upselling and cross-selling products.
- Update and maintain customer records in the CRM system.
- Collaborate with production, logistics, and accounts teams to ensure smooth fulfilment.
- Develop in-depth product knowledge through provided training to offer the best possible advice.
Profile
A successful Internal Sales Representative should have:
Essential:
- Confident user of Microsoft Outlook, Word, and Excel
- Excellent written and verbal communication skills with a professional, friendly manner
- Strong organisational skills and attention to detail
- Positive "can-do" attitude with a willingness to learn
Desirable:
- A second language - French is a strong advantage
- Experience in sales, customer service, or order processing
- Familiarity with CRM systems
Job Offer
- Competitive salary in the range of £35,000 to £40,000 per annum, depending on experience.
- 28 Days holiday (including Bank Holidays).
- Company pension scheme.
- Permanent role with opportunities for career advancement.
- Supportive work environment with ongoing development.
- Access to ongoing training and development programmes.
