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Full-time Complaints Handler role available with a leading Housing Association in Warrington.
It's a 3-month temp contract (with extension potential), offering: 16.78/hr.
Hybrid work (mostly remote after training, in the office every other Tuesday)
You'll be the first point of contact for tenants, helping resolve property issues with empathy and professionalism.
If you've got housing or customer resolution experience and strong communication skills, we'd love to hear from you.
Your new role
As a complaint's handler, you will deal with calls from tenants who have an ongoing issue with their property, and you will be able to offer an empathetic ear and be able to support them with the resolution of their complaint. You will either resolve the issue first hand on the call or you will be able to escalate if further support is required. You will be expected to record all information surrounding the complaint, and you will also be responsible for typing up any correspondence and ensuring it is sent out to the tenant or whoever it requires to be sent too.
What you'll need to succeed
The successful candidate/s must have housing complaints handling experience or high level customer resolution experience. Excellent communication skills will be essential along with patience and resilience, as at times you will deal with complex cases, and you will be speaking with irate customers. You will be required to hold GCSE in maths and English at grade c or above or the equivalent.
What you'll get in return
In return, you will receive weekly pay at a competitive rate, hybrid working opportunities, full training and free on-site parking.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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