Service Desk Administrator

Service Desk Administrator

Job Description

Cambridge Maintenance Services are looking for a responsible Service Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in house and client systems up to date. Liaise with client, engineers and subcontractors to ensure we receive quotes in a good timely manner. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks.

Key Responsibilities

• Ensuring all clients quote instructions are logged

• Dealing with incoming calls and emails

• Allocation of quotes to engineers and sub-contractors

• Recording all communication and arrangements on our in house system along with client portals

• Chasing for quotes

• Typing up quotes

• Raising PO’s

• Dealing with queries

• Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times

• Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required

Necessary Skills Essential:

• Proven ability to accurately follow procedures

• Comfortable and professional on calls and emails

• Flexible and adaptable at any given moment, and able to work to timescales

• Ability to work under pressure with a can do attitude

• Good attention to detail

• Organised with effective time management and ability to multitask

• Work well as part of a team

• Previous administration experience for at least 1 year

Location

St. Ives, Cambridgeshire