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Network Analyst & Support Engineer- 12 months
Location: UK - Peterborough or Stafford 5 days onsite (Remote Support for EAME)
Contract Type: Agency / Temporary
Start Date: immediate
Salary: £28.00 - £32.00 p/h
Join our clients European Network Team!
Our client, a global leader in manufacturing and technology, is seeking an experienced Network Analyst and Support Engineer to join our European Network Services Team on an agency basis.
This role is a fantastic opportunity to become part of a dynamic, collaborative, and globally distributed team. You'll play a vital role in maintaining and supporting network services across Europe, Africa, and the Middle East (EAME) - and beyond when required.
Key Responsibilities
- Provide Level 2/3 remote network helpdesk support for our client's EAME-based facilities, including factories, offices, and warehouses.
- Support LAN/WLAN/WAN infrastructure through incident resolution, change implementation, and request fulfilment.
- Participate in small-scale LAN design projects and assist in delivering infrastructure upgrades and enhancements.
- Collaborate with a global team to ensure network standards and policies are upheld across all locations.
- Contribute to network documentation, design updates, and process improvements.
- Join a rotating on-call support schedule (1 week every 2 months), including out-of-hours support as needed.
Skills & Experience
Essential:
- Bachelor's degree in Computer Science or equivalent experience.
- Minimum 3 years' experience in network support and operations, ideally within a Cisco environment.
- Cisco CCNA certification (required).
- Proficiency in:
- Cisco IOS upgrades and configuration
- Cisco router/switch and WLC (Wireless LAN Controller) configuration
- Network troubleshooting and diagnostics
- Understanding of DNS, DHCP, and basic firewall principles
- Network documentation and change management
- Ticketing systems such as Remedy or Peregrine
- Microsoft Office Suite, Putty, and other standard networking tools
Desirable:
- Cisco certifications above CCNA (e.g., CCNP)
- Exposure to project management methodologies
- Experience with global/regional project participation
- Knowledge of additional languages (English is required; a second language is a plus)
