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Technical Support Engineer – Automation
Location: Staines, Surrey
Contract: 12 months, full-time (40 hours per week)
We are seeking a Technical Support Engineer – Automation to join a dynamic technology team delivering cutting-edge IT service management solutions. In this role, you’ll be working with cloud technologies, complex technical environments, and collaborating across teams to ensure customers receive top-tier support.
What you’ll be doing:
- Providing technical support to users and administrators of a leading IT service management platform.
- Contributing to best practices for delivering exceptional support services.
- Troubleshooting and resolving challenging technical issues with minimal supervision.
- Acting as a customer advocate, prioritising and managing incidents and escalations.
- Working closely with operations and engineering teams to develop and improve tools and processes for faster issue resolution.
What we’re looking for:
- Strong troubleshooting and root cause isolation skills.
- Understanding of user permission levels, domain configuration, group policy objects, and SUDO policies in UNIX/Windows.
- Knowledge of networking protocols such as HTTP, TCP, FTP/SFTP, SOAP, and REST.
- Experience with troubleshooting tools (e.g., Wireshark, Traceroute).
- Proficiency in object-oriented programming (Java preferred).
- Ability to analyse log files and apply standard debugging concepts.
- Familiarity with incident management, knowledgebase usage, defect management, and escalation processes.
- Excellent written and verbal communication skills.
Why join?
This role offers the opportunity to work at the forefront of enterprise technology, gain exposure to a variety of systems, and collaborate with talented teams in a supportive, fast-paced environment.
Also recruiting for below jobs:
- Customer Support
- Technical Engineer – Platform Technologies
- Technical Support Engineer IC2
- Technical Support Engineer – Integration
Please apply now if you have the relevant experience for anyone of these positions and we will be in touch if you are suitable!
