- Provide general administrative support, including document collation and managing spreadsheets.
- Monitor team inboxes and allocate tasks accordingly.
- Handle initial customer and stakeholder enquiries via phone and email.
- Track ongoing cases and liaise with surveyors, contractors, and internal teams.
- Arrange appointments and provide updates to customers.
- Raise repair requests and purchase orders while managing invoices.
- Proven background in a fast-paced, housing or properly management administrative environment.
- Strong organisational abilities, excellent communication skills, and intermediate IT proficiency (Microsoft Office).
- Strong communication skills, both written and verbal.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks and prioritise effectively.