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Position:Resident Liaison Officer
LocationStaines
Salary:30,000k - 32,000+ Package
Job Description:
Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. You will be part of a team working on a framework in Staines, West London and report to the Site Manager.
Project:
The framework is a Retrofit for A2 Dominion and consists of EWI, IWI, Windows, Roofs and loft insulation on both street properties and low riseblocks.
Client:
My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They have secured places on a nuumber of the larger frameworks in and around London and the South East. They pride themselves on staff retention and training and have a full order book.
What are the Role/Duties?
- Make initial contact with tenants
- Build customer confidence
- Explain all aspects of improvement work
- Identify Customer needs (working parents/shift patterns/health issues etc).
- Open forum client/management meeting.
- Book appointments with tenants
- Visit tenants with portfolio of relevant works and design briefs.
- Picture surveys
- Communicate with tenant throughout works programme
- Be the link between tenant and Site/Project Manager
- Administration/record keeping
- Daily line management meetings
Experience Required:
Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills.
My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate.
It is essential that candidates have afull driving licence
