Customer Service Representative (Private Jets / VIPs)

Customer Service Representative (Private Jets / VIPs)

25,555 + 5,000 Shift Allowance + Enhanced Holiday + 4 On / 4 Off + Refer A Friend Scheme + Enhanced Maternity and Paternity Scheme + Health and Wellbeing Costs Assistance + Cycle To Work Scheme + Employee Discounts + Life Insurance

Stanstead

Are you an experienced Customer Service Representative with experience in the Aviation industry looking for an opportunity within a market-leading aviation company that provides a high standard service for private jets?

This company has achieved market dominance within the UK aviation industry over the past thirty years. This SME has built upon a foundation of high standards and expectations to become the most successful jet modification company in the UK.

The role would suit an experienced Customer Service Executive who can provide a VIP service to all passengers/crew and visitors to the FBO ensuring that they are dealt with in a professional, attentive and discreet manner.

The Role:

• Meeting and greeting of all visitors and crew in a consistently professional and attentive manner
• Greeting of all airside flights and escorting of passengers to the lounge providing a highly effective and efficient service during their arrival and prior to their departure
• Providing a highly efficient and effective service to all crew during their arrival and prior to their departure ensuring all of their needs are met.
• Ensuring all passengers and crew are dealt with quickly and efficiently
• Adhering to safety and security procedures at all times
• Serving of refreshments to crew, providing a VIP service at all times
• Ensuring the FBO is maintained to a VIP standard at all times and carrying out cleaning duties within areas of responsibility
• Inter department communication to ensure the passenger experience is seamless

The Person:

• Experience in Customer facing or Operations Support positions, which must have been gained within aviation

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Job Reference: BBBH22094

Keywords: Customer Service Supervisor, Aviation Customer Services, Administration Supervisor, CSR, Stanstead

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

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