Customer Service Advisor

Customer Service Representative Location: Staveley, Chesterfield Salary: £26,000 – £30,000 per annum, dependent on experience Contract Type: Full-time, Permanent Working Hours: Monday to Friday, 8:30am to 5:00pm. One to two Saturdays per month, 8:30am to 2:00pm (paid at time and a half)

Francesca’s Recruitment Ltd is currently recruiting for a Customer Service Representative on behalf of a well-established business based in Staveley, Chesterfield.

This is a customer-facing role requiring a professional, well-presented individual with strong communication and sales skills. The successful candidate will be confident engaging with both trade and public customers, providing product advice, processing orders, and contributing to a positive in-store experience.

Key Responsibilities:

• Serve as the first point of contact for walk-in customers, providing product guidance and support

• Process orders and payments accurately using the till system

• Handle telephone and email enquiries in a professional manner

• Recommend additional products to increase sales where appropriate

• Liaise with suppliers to obtain product details, pricing, and availability

• Maintain relationships with key account customers

• Assist with stock management, documentation, and occasional trade events

Candidate Requirements:

• Previous experience in customer service and sales

• Excellent communication and interpersonal skills

• Professional appearance and confident manner

• Ability to work independently and as part of a team

• Interest in campervans or motorhomes is advantageous but not essential

• Strong organisational skills and attention to detail

This role would particularly suit candidates from customer-facing retail environments, the motor trade, caravan and leisure industries, or similar sectors where product knowledge and customer interaction are key.

Benefits:

• Competitive salary based on experience

• Paid overtime for Saturdays and additional events

• Free onsite parking

• Supportive working environment with full training provided