Operations Manager

Murray Recruitment are recruiting an Operations Manager for our client based in Glasgow.

Role Overview:

This is an exciting opportunity for a dynamic and experienced leader to take charge of daily operations within a fast-paced service environment.

The Operations Manager will oversee both office and field-based teams, ensuring optimal performance, adherence to safety standards, and high levels of customer satisfaction. The successful candidate will drive operational excellence, lead process improvements, and foster a culture of continuous development and compliance.

Key Responsibilities:

• Oversee daily operations across office and field teams.
• Ensure internal and client-specific KPIs are consistently met.
• Manage workflows to maintain efficiency, quality, and safety.
• Lead and mentor the team to meet operational and strategic objectives.
• Conduct employee appraisals and performance reviews.
• Manage budgets, support financial goals, and identify cost-saving initiatives.
• Drive compliance with industry regulations and company policies.
• Maintain proactive and professional communication with clients.
• Attend regular client review meetings.
• Conduct field audits to ensure quality and health and safety compliance.

Skills & Experience:

• Proven leadership and management experience within the mechanical, electrical, building services or facilities management industry.
• Strong decision-making and team development abilities.
• Demonstrated success in KPI fulfilment and process improvement.
• Excellent communication and client management skills.
• A valid UK driving licence and willingness to travel as required.

Offering:

• Competitive salary and attendance bonus.
• 25 days annual leave plus 8 statutory holidays.
• Sick pay entitlement.
• Company pension scheme.
• Company vehicle provided.
• Free on-site parking.
• Employee discount scheme.