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Administration and Support Executive

Tate Hitchin
Posted a day ago, valid for a month
Location

Stevenage, Hertfordshire SG2 7BG

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Administration and Support Executive position is a full-time role based in Stevenage, working Monday to Friday from 9:00 AM to 5:30 PM, with a potential for part-time hours if available to work in the office five days a week.
  • The role is essential for ensuring efficient administrative processes within a commercial brokerage team, providing support to brokers and directors from initial inquiries to completion.
  • Key responsibilities include managing client interactions, maintaining records, processing payments, and supporting the broker team with case management and office duties.
  • Candidates should possess strong customer service skills, initiative, problem-solving abilities, and proficiency in MS Office, with prior experience in mortgage, banking, or financial services preferred but not essential.
  • The salary for this position is competitive, and applicants are encouraged to apply early as interviews will be conducted until the position is filled.

Administration and Support Executive

Hours: Mon - Friday (9:00-5:30 with 1 hr lunch break) - may be open to PT hours if available to come into the office 5 days a week

Working Style: Fuly office based

Location: Stevenage

About the Role:

My client is seeking a dedicated and proactive individual to ensure the smooth operation of administrative processes within their commercial brokerage team. This role is pivotal in maintaining high standards of professionalism and efficiency, supporting brokers and directors from initial enquiries through to completion.

Key Responsibilities:

  • Prompt Distribution: Efficiently manage and distribute new enquiries.
  • Client Interaction: Handle and respond to introducer, client, and lender enquiries promptly.
  • Team Support: Contribute to the seamless functioning of the broker team.
  • Telephone Management: Answer calls promptly and courteously.
  • Record Maintenance: Keep client records updated in applicable formats.
  • System Logging: Log enquiries on the current system.
  • Case Management: Collaborate with the Commercial Broker team on diary actions and case management.
  • Adviser Support: Provide necessary support to advisers.
  • Payment Processing: Process and log card payments.
  • Office Duties: Perform photocopying, scanning, filing, and general housekeeping tasks.
  • Stationery Management: Oversee office stationery requirements.
  • Ad Hoc Duties: Undertake any reasonable additional tasks as required.

Essential Skills & Attributes:

  • Customer Service: Strong focus on customer service.
  • Initiative: Ability to work unsupervised and take initiative.
  • Relationship Building: Develop effective working relationships at all levels.
  • Problem Solving: Logical analysis and problem-solving skills.
  • Communication: Excellent written and spoken communication skills.
  • Interpersonal Skills: Strong interpersonal skills and excellent telephone manner.
  • Proactive Thinking: Ability to suggest and introduce new ideas and practices.
  • IT Literacy: Proficiency in MS Office, databases, and commercial mortgage systems (training provided).
  • Experience: Ideally experience of working within the mortgage, banking aor Financial Services section (but not essentail)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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