Customer Service Administrator

Customer Service Administrator (Maternity Cover)
Location: Stevenage, Hertfordshire
Salary: £12.21 per hour
Contract Type: Full-time, Fixed-term (Maternity Cover) - 12 months
Schedule: Monday to Friday 8.00 am - 4.30
 
Our client a leading provider in their field who are committed to delivering a reliable and professional service are currently looking for a Customer Service Administrator to join them on a maternity cover contract. If you're organised, confident using IT systems, and have experience in scheduling or coordination, this is a great opportunity to join a friendly, people-first company.
 
Key Responsibilities:
·Schedule and book customer deliveries and installations
·Respond to customer enquiries and provide timely updates
·Monitor and report on client KPIs and service levels
·Support internal teams in resolving scheduling and stock issues
·Build effective working relationships with clients and suppliers
·On board new clients to our job management portal
·Provide day-to-day support to the Operations Manager
·Perform general administrative duties as required
About You - Essential Skills & Experience:
·Experience scheduling deliveries, installations, or similar coordination tasks
·Strong office-based customer service background
·Good working knowledge of Microsoft Excel and general IT systems
·Clear and confident communication skills - both written and verbal
·Great attention to detail
·Ability to work under pressure and manage multiple priorities
·Familiarity with stock management processes
·GCSE English or equivalent qualification
 
What is on offer for you:
·Full training and ongoing support
·Friendly and experienced team environment
·Health Cash Plan and Employee Assistance Programme
·Subsidised gym membership and Cycle to Work scheme
·Staff discounts on appliances
·Generous employee referral scheme
·Skill development opportunities throughout the contract
 
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
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