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Join Our Team as a Contact Centre Advisor!
Are you passionate about providing outstanding customer service? Do you thrive on helping people and ensuring their needs are met? If you're looking for job security, career development, and the chance to make a difference, we have the perfect opportunity for you!
Position: Customer Service Advisor
Start Date: 10/12/2025
Location: Queensway, Stevenage, SG1 1FN - FULLY ON SITE
Hourly Rate: 12.21
Working Pattern: Full-Time (Shifts allocated between 8:30 AM - 5:30 PM)
What You Will Do:
As a Customer Service Advisor, you will be the friendly voice and helpful resource for Hertfordshire citizens and businesses seeking access to Council services. Your primary responsibilities will include:
- Handling incoming customer requests via telephone and electronic channels (web and email).
- Engaging professionally with customers across multiple platforms, including potential future interactions on social media.
- Logging customer interactions accurately and ensuring queries are resolved effectively, providing a seamless customer experience.
- Supporting the digitisation of services and maintaining high standards of customer care.
- Capturing and safeguarding customer data with precision.
What We Need from You:
To excel in this role, you should possess:
- Excellent verbal and written communication skills.
- Strong telephone etiquette and the ability to converse comfortably with the public.
- A background in customer service or contact centres is a plus.
- Proficiency in PC usage and keyboard skills.
- A customer-focused mindset and the ability to follow instructions diligently.
- Familiarity with the citizen portal (training provided).
- A commitment to maintaining professionalism across all contact channels, including web chat and social media.
Why Join Us?
At our client, we believe in treating our employees as individuals, not just numbers. You will enjoy:
- A supportive management team dedicated to your career growth.
- A diverse and inclusive work environment.
- Relaxing break areas designed to enhance your work-life balance.
If you are ready to make a positive impact and embark on a fulfilling career in customer service, we want to hear from you! Click apply today and take the first step towards joining our enthusiastic team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
