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Job Title: Court Usher (AA Grade)
Company: HM Courts & Tribunals Service
Booking Number: (phone number removed)
Location: Clerk to the Justices, The Court House, Danesgate, Stevenage, Hertfordshire, SG1 1XH
Pay Rate: 12.86 per hour
Hours: Part-time, 29.6 hours per week
Contract End Date: 31/03/2026 (potential to extend, not guaranteed)
About the Organisation
Our client, HM Courts & Tribunals Service (HMCTS), is an agency of the Ministry of Justice. HMCTS provides vital administrative support to the legal system across England and Wales, ensuring justice is accessible, efficient, and fair for all. The justice system protects fundamental rights, supports vulnerable individuals, resolves family and civil disputes, and provides a cornerstone for society.
We are currently recruiting for a Court Usher to join the team at Stevenage Magistrates' Court.
Role Overview
As a Court Usher, you will act as a vital first point of contact for all court users. You will support the daily operations of the court by helping hearings run smoothly, assisting legal professionals and members of the public, and ensuring that courtrooms are prepared and organised.
This is a varied role that balances ushering duties with administrative tasks, requiring strong customer service skills, professionalism, and the ability to adapt quickly to changing situations.
Key Responsibilities
Act as the first point of contact for court users, providing a friendly and professional service.
Support the judiciary and administrative staff to ensure the smooth running of hearings.
Welcome and assist members of the public, including vulnerable witnesses, families, and legal representatives.
Prepare and maintain court/hearing rooms before, during, and after proceedings.
Complete accurate documentation and follow established procedures.
Provide general clerical support, including data entry, filing, and handling enquiries.
React professionally to unexpected situations while following standard guidelines.
Manage your own workload while working as part of a supportive team.
Skills & Experience Required
Friendly, approachable, and confident when dealing with the public.
Excellent customer service skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong written and verbal communication skills.
Good IT literacy with the ability to learn new systems and software.
Excellent organisational and time-management skills.
Ability to handle sensitive situations professionally, especially with vulnerable individuals.
Comfortable following procedures and taking a firm, fair stance when required.
Why Apply?
This is an excellent opportunity to join the public sector and play a meaningful role in supporting the justice system. If you are organised, people-focused, and looking for a role where every day makes a difference, we'd love to hear from you.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
