Customer Service Advisor

Full-time | Monday–Friday, 8:30am–5:00pm

£12.82 Per hour - £25,000 p/a 

We are recruiting on behalf of a well-established and growing organisation within the medical devices sector. This is an excellent opportunity to join a fast-paced, customer-focused environment where accuracy, teamwork and continuous improvement are highly valued.

As a Customer Service Advisor, you will play a key role in supporting customers and internal teams by managing orders, coordinating equipment, and resolving queries efficiently. This role requires strong attention to detail, confidence working with data, and the ability to remain calm under pressure.

• Accurately processing sales orders in a timely manner

• Scheduling specialist equipment for elective and trauma procedures

• Providing proactive solutions to material or stock constraints

• Handling customer queries and complaints professionally

• Ensuring all customer contact is managed promptly and to a high standard

• Supporting operational leadership with process mapping

• Contributing to a culture of continuous improvement

• Educated to High School level (or equivalent)

• Strong problem-solving skills

• Advanced Excel skills (including lookups, pivot tables, formatting)

• Able to remain calm and organised in a fast-paced environment

• Strong multitasking, time management and prioritisation skills

• High attention to detail with a process-improvement mindset

• Comfortable working collaboratively within a team

• Fluent in spoken and written English

If you are interested in this role, please apply below with your most recent CV.

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.