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IT Service Manager - Defence Sector
Stevenage, UK - 3 days onsite
Initial Contract until April 2026 - view to extend a further 4 years
Must be SC Cleared (DV would be even better)
We’re looking for a standout IT Service Manager who can lead from the front—owning service delivery, delighting our client, and making a real difference where it counts.
If you thrive on responsibility, excel in fast-paced environments, and want your work to truly matter, this is your opportunity.
What You’ll Do:
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Be the face of IT service delivery to a major client—build trust, solve problems, and deliver exceptional outcomes.
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Own service performance end-to-end—from incident management to service improvement and strategic planning.
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Champion ITIL best practice, driving continuous improvement and operational excellence.
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Work alongside top-tier engineers and delivery teams, making sure new services launch seamlessly and smoothly.
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Shape the future—influence the service roadmap, report on performance, and ensure compliance in a security-critical environment.
What You Bring:
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Proven experience as an IT Service Manager in a client-facing, mission-critical environment
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Deep understanding of ITIL (certification preferred).
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Excellent communication skills—you’re confident, credible, and capable of building strong senior relationships.
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A proactive mindset—you're always thinking three steps ahead.
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Adaptability—you’re at home in an agile, growing business where initiative is everything.
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Security clearance (SC or DV cleared is essential)
