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Wintel Engineer
+ Permanent opportunity
+On site in Stevenage
+50,000 - 55,000
+SC cleared role - must be eligible
The role will involve:
- Technical Capability. Works within a team as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
- Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
- Service Level. Recognises opportunities to improve performance against Service Level. Acts as a point of escalation to resolve service delivery issues. Monitors performance through statistical reporting and analysis.
- Project Work. Works within a team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.
- Customer Relationship. Establishes relationships with customer's organisation to deliver and enhance the service.
- Problem Solving. Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known), Escalates or gains support where appropriate. Proactively analyses, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.
- Team Working. Trains and coaches members of the team to provide knowledge, assistance and advice. Works in a problem solving team to resolve service issues. Able to act as team manager if needed.
- Business Awareness. Understands the requirements of the customer's business, the scope of the contract and knows how issues impact the delivery of service. Recognises and reports opportunities to team manager and other relevant parties for additional business.
- Professional Development. Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver enhanced service.
- Systems installation/decommissioning (HSIN) Level 3
- Service desk and incident management (USUP) Level 3
- Problem management (PBMG) Level 3
- System software (SYSP) Level 4
- Change Management (CHMG) Level 3
- Technical Specialism (TECH) Level 4
- IT operations (ITOP) Level 3
- Service acceptance (SEAC) Level 4
- Security administration (SCAD) Level 4
- Release and deployment (RELM)
If you'd like to discuss this Wintel role in more detail, please send your udpated CV to (url removed) and I will get in touch.
